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Return Policy

Return Policy

Return Policy

At Inkytoners.com our primary goal is for our customers to be completely satisfied with their purchase. If for some reason you are dissatisfied with your purchase, you may return the item(s) for a full refund or store credit.  We have created a comprehensive return policy to assist you with the return process. If you would like personal assistance at any time contact us or call us toll free at  1-800-967-8775.


  • 1) How do I return an item(s)?

    First you need to contact us for an RMA (Return Merchandise Authorization) number. Returns will only be accepted with an RMA number. You can contact our customer service department and we will respond via email or call us at 1-800-967-8775.

 

When shipping an item back to us, please include the following.


  • 1) Your original invoice.

  • 2) The original, unopened box with all the wrappings and seals.

  • 3) A note detailing why you are returning or exchanging the product.

  • 4) Your invoice number on the label.

  • Please ship your product via service  that can be tracked.

This will help us expedite the process and help ensure that you receive a new product as soon as possible.


  • 2) Items we accept for return:

Only products purchased from Inkytoner.com can be returned for exchange. Boxes must be unopened and unaltered by writing, markings, or labels. We are not responsible for products sent to us past our warranty period or not ordered from our company. If we receive products which do not qualify for a refund or replacement, they will be sent to a recycling center. Please be sure to contact us before returning any products.

If you purchased an OEM (Original Equipment Manufacturer) such as Apple, BrotherCanon, Dell, Epson, HP , Lexmark etc. please refer to the original manufacture warranty. We ask that you contact them with any defective item(s), but do so as soon as possible since their warranties do expire.

Any compatible or remanufactured (designed to work with the brand name machines) toners, inkjets, print-heads or ink tanks, will be handled by our returns department 
 
Please note; that inkjet cartridges have expiration dates and items that are in sellable condition should be returned immediately


  • 3) How much time do i have to return an item?

We only accept products for exchange or refund within 30 days of the invoice date.


  • 4) Item is still in box.

If your item is still sealed and boxed, you will have 30 days from the invoice date to make a return. Refunds or credits will be issued for the purchase price less a 10% restocking fee.  Shipping charges are not refundable.  All items returned must be in perfect condition; unfortunately we cannot accept any items that are damaged. (Please refer to article 5 if your item was damaged during delivery).


  • 5) Damaged or defective items.

If the item appears to have obvious damage by the Shipping Company, immediately tell the driver you do not want to receive this package or call the shipping company to submit a damaged shipment claim.

 

To file a damage claim with UPS
To file a damage claim with USPS 

 

If your item is damaged in any way not related to shipping, your item will be accepted for return either through store credit or a full refund. We will only send out a new item upon receiving the damaged item, therefore we ask that you notify us immediately after noticing the damage and return your defective product as soon as possible.

 

6) Who pays for return shipping?

Our policy is pretty simple in this regard. If the fault is ours (i.e. we sent you the wrong item) we will then cover the return shipping cost however if the customer is at fault  (i.e. The customer doesnt want/need the item any longer) we will not be able to cover the return shipping cost. For further assistance call us toll free at 1-800-967-8775


  • 7) Packaging Errors.

If you have received the wrong item(s) please notify our customer service immediately and we will assist you with the exchange.

 

If you have any questions or comments, feel free to contact us any time or call us at 1-800-967-9775.

 

Thank you for shopping with us, we appreciate your business.

- See more at: http://www.inkytoners.com/returns#sthash.acGSuK0x.dpuf
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